For Email Recipients, ISPs, and Blacklist Admins
Q-magic has a no tolerance spam policy. User accounts will be terminated if they send unsolicited email messages. Please report any suspected abuse to abuse@Q-magic.com. ISPs and Blacklists administrators may contact us at relations@Q-magic.com. Please forward the complete email in question, including headers. You may also call (800) 510-7966 to report abuse.
ISP and Blacklist Admin Relations
Q-magic has built relationships with many of the leading ISPs and blacklist administrators. These relationships usually involve the sharing of information regarding policies, practices and issues. If you are an ISP, mail administrator or blacklist owner and would like to get in touch with us, please email isprelations@Q-magic.com.
For Q-magic Service Subscribers
All users of our Q-magic software must agree to only sending permission-based email as part of agreeing to the End User License Agreement (EULA) upon signup.
As a Subscriber of Q-magic, you may not:
- harvest emails from web sites
- purchase lists (whether they are opt-in or not)
- have a pre-checked field on your subscription form
- have a subscription form that subscribes users to an unrelated list
- send out unrelated offers or unrelated content to your newsletter list
- add an email address into a list without the subscriber's permission
- email someone who has requested to be removed from your list
- utilize a list older than 6 months without reconfirming the recipients' subscriptions
You may:
- send out a regular newsletter to a recipient who has opted-in to receive it
- send out information and content to recipients who have requested to receive content on that topic from your organization
Policy Enforcement
Q-magic has a no tolerance spam policy. The strict measures we take to enforce include, but are not limited to:
- A record is saved of every email that is sent through the system.
- Any subscriber found to be using Q-magic for spam will be immediately cut-off from use of the product.
- We maintain the IP address and date subscribed for every new subscriber.
Procedure for Handling Complaints
We have a no tolerance spam policy. Your account will be immediately terminated if you send spam. Spam is defined as unsolicited mass email to persons with whom you do not have a business relationship or have not requested (opted-in to) your mailing. We provide our product only to those who follow our strict anti-spam policy. To determine whether you have sent spam we will:
- review the content of the message in question
- review your subscriber list for patterns common to harvested lists
- review the spam complaint
- view the records to see when the subscriber was subscribed and their IP address
For more information contact Q-magic Customer Support (support@Q-magic.com).